PEMAL is committed to achieve total customer satisfaction for the testing services that by following mean
PEMAL Policy Statement:
"Our commitment is to provide the highest level of testing services in compliance with the governing standards of this laboratory ISO/IEC 17025:2017 (NABL), and demonstrate compliance by third party accreditation through ISO 9001:2015 & NABL, client audits, internal audits, management reviews and an effective corrective action system".
PEMAL will achieve this by:
- · Establishing good professional practices and providing quality services to customers.
- · Maintaining accuracy, precision, and reliability of testing services through maintaining standards.
- · Maintaining competence, impartiality and consistent operation of laboratory activities.
- · Adoption and maintenance of a laboratory management system for our laboratory testing activities in accordance with ISO 9001:2015 and ISO/IEC 17025:2017.
- · Encouraging and welcoming customer feedback to proactively improve our performance and quality of services.
- · Familiarizing all employees with relevant documents.
- · Complying with ISO 9001:2015 and ISO/IEC 17025:2017, and continually improving the effectiveness of the management system through regular review.